Privacy policy

Hive Mortgage (“HIVE Mortgage”) helps customers find the most suitable mortgage, loan or credit facility, and/or other related products and services like insurance that we may offer. Hive Mortgage is a member of a group which includes Invis, Mortgage Alliance, Multi-Prêts, and other affiliated entities (hereinafter, the “M3 Mortgage Group”).

At Hive Mortgage, we know that the protection of your privacy is important to you. For this reason, we have taken steps to ensure that any personal information that you provide to Hive Mortgage is protected by a range of robust business procedures and rigorous security safeguards to ensure that your information is kept confidential and used only for the purposes detailed in this Privacy Policy. This Privacy Policy is intended to establish responsible and transparent practices for the management of personal information and to satisfy the requirements of rules established by the Personal Information Protection and Electronic Documents Act (PIPEDA), and similar provincial laws from Quebec.

Application and Scope

This Privacy Policy generally applies to any personal information (as defined below in the section entitled Definition of Personal Information) collected or generated by Hive Mortgage, its brokers or anyone acting as an agent on our behalf (“Authorized Agent”), from or about its customers and other individuals which whom it deals, which may include potential customers as well as any other additional person named on an account, in any form. At any time that you do business with Hive Mortgage, and/or an entity within the M3 Mortgage Group, participate in a contest or promotion run by Hive Mortgage, a Hive Mortgage broker or with an Authorized Agent, or interact with us in any manner, you are protected by the rights and safeguards contained in this Privacy Policy and you explicitly agree to its terms.

This Privacy Policy also governs personal information collected about Hive Mortgage’ website users and explains how we use and disclose personal information that we collect from users who visit our website and otherwise interact with us through www.hivemortgage.ca (“website”). It also explains how we use cookies and similar technologies.

Definition of Personal information

When used in this Privacy Policy, personal information means “any information about an identifiable individual”. This may include, for example, your name, contact information, email address, information relating to your account with us, including your identity and the mortgage you take out, as well as your credit and banking information, billing records and any complaints documented in a file. It may also include other types of more technical information when you interact with us through our website, when this information can identify you as an individual. Personal information that is aggregated and cannot be associated with an identifiable individual is not considered to be personal information.

Collection and Use of Personal Information

We collect most of our information about you directly from you, with your consent.

We usually collect your name, address, phone number(s), email address, occupation, employer’s name, birth date, annual income, net worth, assets, liabilities, credit history, investment objectives, banking information, as well as other account and payment information, including information pertaining to your use of our products and services when you register to Hive Mortgage services. We may also collect other information such as your social insurance number, driver’s license or passport number, when required and/or authorized by law, for instance to fulfill regulatory and other governmental obligations and to distinguish you from other clients with similar names.

We may also obtain information about you from third parties, with your consent. For example, for credit evaluation purposes, we may need to determine your creditworthiness through contact with an independent credit reporting agency or another source, which may include account information. Hive Mortgage uses this information to help determine the product or service that is suitable to your mortgage needs. We may also collect personal information from other third parties, such as your spouse, if you are applying for certain products and services, and information about beneficial owners, intermediaries and other parties.

Hive Mortgage generally collects personal information from or about its customers and other individuals with whom it deals for the following purposes:

to confirm and/or authenticate customers’ identity, to determine customers’ eligibility for Hive Mortgage products and services and as necessary, to establish or verify the credit of customers that use, or intend to use, one or more of the products or services offered by Hive Mortgage.
to process customers’ applications or requests, to provide the products or services that it offers, or receive the products or services that it requests, and ensure that all related transactions are supported and implemented.
to monitor, review and improve customer service, manage its business, establish, develop and preserve its business relationship respectively with its customers and other individuals with whom it deals.
to create, establish and administer customers’ mortgage financing or accounts and to respond to customer or supplier inquiries.
for internal training and quality assurance purposes, to meet legal and regulatory requirements and to allow Hive Mortgage to meet contractual requirements relating to the products and services provided to customers.
to understand and assess the interests, wants and changing needs of customers with a view to improving its products and services and developing new ones, and to provide personalized products and services as well as product recommendations to customers; and
subject to our customers’ Right to Withdraw Consent, to conduct surveys on the quality of our products, services or customer service or to provide our customers with offers for additional products and services that we feel may be of interest to our customers or that we believe meet our customers’ changing needs.

If you have applied for employment with Hive Mortgage, the personal information submitted with your job application will be used for recruitment and other customary human resources purposes. For example, we may send you information about new job opportunities within Hive Mortgage as well as other career development resources.

Unless required or authorized by law, Hive Mortgage will not collect or use personal information for any other or new purpose without obtaining further consent. For details on the type of information that we collect via our website and on how we use and share this information, please refer to the Website section of this Privacy Policy. Hive Mortgage offers you the opportunity to use simulators. These simulators are designed to collect information about you or your financial situation. The details are then used to establish your type of profile with a view to helping you choose the most suitable product for your needs.

Your Consent

Hive Mortgage obtains consent from the individuals concerned for the collection, use or disclosure of personal information through various means. The most common method we use to obtain a customer’s consent is by way of the customer’s consent as confirmed by consent forms. Where practicable, we may also obtain a customer’s consent through electronic communications or other written documentation.

In general, by requesting Hive Mortgage products and services and/or submitting information to us in connection with using Hive Mortgage products and services, you are providing your consent to the collection, use and disclosure of personal information as

set out in this Privacy Policy and in the Hive Mortgage contractual documents. Moreover, by visiting, interacting with and/or using our websites, you agree to benefit from, be bound by the terms and conditions of this Privacy Policy.

In certain circumstances, personal information may be collected, used or disclosed without consent. These exceptional circumstances may include:

when information is being collected, used or shared for the detection, prevention of or remediation to, the breach of an agreement, fraud or other illegal activity, and the collection of consent might defeat the purpose of collecting the information.
to collect a debt; and
to comply with a subpoena, warrant or other court order, or as may be otherwise required or authorized by law or by any regulatory bodies having jurisdiction.

For more information on how Hive Mortgage may share your personal information, please refer to section Sharing of Personal Information of this Privacy Policy.

Right to Withdraw Consent

Consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice. Depending on the circumstances, however, any withdrawal or amendment to your consent may prevent us from providing you, or continuing to provide you, with Hive Mortgage products and services or information that may be of value to you. You may also withdraw your consent as follows:

Mail marketing, Telephone marketing and Quality control communications. You may decide that you prefer Hive Mortgage and/or entities from the M3 Mortgage Group and/or Authorized Agents not to use your personal information to promote new and/or additional products and/or services which may be of interest to you and refuse that we contact you by mail or telephone for marketing purposes or by email or telephone for quality control purposes. If this is the case, you may advise us by contacting customer service or contacting us using the information detailed in the How to Contact Us section below.
Commercial Electronic Communications. You can always limit the communications that Hive Mortgage, entities from the M3 Mortgage Group or Authorized Agents send to you. To opt-out of commercial emails, simply click the link labeled “unsubscribe” or “opt-out” at the bottom of any commercial electronic communication we send you. Please note that even if you opt-out of promotional communications, we may still need to contact you with information about your account.

For information on how you can limit the type of information that we collect, use or share about you when you visit and/or use our website, please refer to the Website section of this Privacy Policy.

Sharing of Personal Information

Your information may be made available by Hive Mortgage and to Authorized Agents or service providers to fulfill the purposes for which it has been collected or as set forth in this Privacy Policy. Hive Mortgage will not sell, rent or trade your personal information to any third party. However, we may share your personal information when authorized by law or as follows:

Financial institutions and Credit. We may share your personal information with financial institutions in connection with the administration and management of the products and services that you have requested, as well as convey your credit file to credit reporting and assessment agencies, insurers or other lenders, as applicable.
Service Providers and Authorized Agents. We do not directly provide all of our products and services. For example, in some cases we rely on assessment agencies, real estate appraisers, financial institutions, insurance agents or brokers, public registers, employers, credit reporting and collection agencies, professionals, our subsidiaries and affiliated companies, as well as, other third parties to provide you with the products and services. We may therefore disclose information about you to such providers or agents for us to provide you with the requested products and services. We provide them with information which is necessary for them to provide the services required. They are prohibited from using the information for purposes other than to facilitate and carry out the services they have been engaged to provide. These service providers and agents are not permitted to disclose this information to others.
Affiliated entities. We may share your personal information to entities from the M3 Mortgage Group for legal and regulatory purposes, to perform analytics, to offer you a suitable range of products and services and to better manage your relationship with us.
As permitted or required by law. Hive Mortgage may disclose information when compelled in response to a law, regulation, court order, subpoena, valid demand, search warrant, government investigation or other legally valid request or enquiry. We may also disclose information to our accountants, auditors, agents and lawyers in connection with the enforcement or protection of our legal rights. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful or to law enforcement and emergency services providers, in an emergency or where required or permitted by law. We may release certain personal information when we have reasonable grounds to believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves, in accordance with or as authorized by law.

Business transaction. We may disclose personal information to a third party in connection with a sale or transfer of business or assets, an amalgamation, re organization or financing of parts of our business. However, in the event the transaction is completed, your personal information will remain protected by applicable privacy laws. In the event the transaction is not completed, we will require the other party not to use or disclose your personal information in any manner whatsoever and to completely delete such information.
Other types of sharing. We may also disclose our customers’ personal information to an individual who, in the reasonable judgement of Hive Mortgage, is acting on behalf of the individual in question, such as through a power of attorney.

For information on how you can limit the type of information that we collect, use or share about you when you visit and/or use our website, please refer to the Website section of this Privacy Policy.

Business Analytics

We may share aggregated customers and/or website users’ information with our partners or entities within the M3 Mortgage Group. This information does not allow identifying individual customers nor users and is only used to provide our partners a better understanding of the general profile of customers of our products and/or services and users of our website, trends in the industry, or similar type of information. We do not link aggregate user data with personal information.

Website Privacy

Hive Mortgage generally collects and uses personal information from or about its website visitors and users as follows:

Information you provide. In many cases, we collect personal information directly from you when you visit or use our website. For instance, we may collect the following type of information:
- Inquiries. We may collect your name, contact information, e-mail address and any information you provide us when you make an inquiry or contact us through our website. We will only use this information to provide you with the information requested or to contact you in order to answer your questions and/or requests.
- Registration. In order to receive electronic communications, you must first complete a registration form and provide your contact information (such as name and email address). If you wish to subscribe to our electronic communications, we will use your name and email address to send communications to you. We will always provide you a way to unsubscribe. For more information on how to unsubscribe, please refer to the section Right to Withdraw Consent of this Privacy Policy.
- Application Forms. We may collect your name, contact information, e mail address and any other information provided to us when you complete one of our online requests for mortgage request, request for other product or service or application, online pre-qualification, refinancing and/or renewal application forms available on our website. We will only use this information to process and answer your request or to manage our everyday business needs in connection with such request. If you file an application on our website, we require that you provide certain personal information, including your name, address, phone number, email, and current employment information. This information is necessary to process your application and to contact you. We do not require your social insurance number to accept an online application; however, you may choose to provide that information via the online application to expedite the servicing of your application.
- Satisfaction Survey. When you visit our website, you may, from time to time, be invited to participate to a satisfaction survey. In such case and if you decide to participate to our survey, we may collect your postal code, email address and other information deemed important to complete such survey. We use this information to measure our overall service levels and as resource to gather information regarding concerns our customers may have. You may be contacted if we feel the comments, you express warrant further investigation. When we use a third-party service provider to conduct these surveys or contests, that service provider is prohibited from using personal information for any secondary reasons. We will not share the personal information you provide through a survey with other third parties unless we give you prior notice and choice.
Technical information. When you visit our website, we may collect, using electronic means such as cookies, technical information. This information may include information about your visit to our website, including the IP address of your computer and which browser you used to view our website, your operating system, resolution of screen, location, language settings in browsers, the site you came from, keywords searched (if arriving from a search engine), the number of page views, information you entered, advertisements you have seen, etc. This data is used to determine the user’s approximate geographic location, to measure and improve the effectiveness of our website or enhance the experience for our customers. For instance, it may be used to ensure that the products advertised on our website are available in your area or that we are not showing you the same ads repeatedly. We treat this information as personal information when it is associated with your account or contact information. For instance, we may collect and use the following type of information when you visit and/or interact with us on our websites:
- Google Analytics: We use Google Analytics which allows us to see information on user website activities including, but not limited to, page views, source and time spent on our website. This information is depersonalized and is displayed as numbers, meaning that it cannot be tracked back to individuals. You may opt-out of our use of Google Analytics by visiting the Google Analytics opt-out page.
- Google AdWords: We use Google AdWords Remarketing to advertise Hive Mortgage across the Internet and to advertise on third party websites (including Google) to previous visitors to our websites. AdWords remarketing will display ads to you based on what parts of the Hive Mortgage website you have viewed by placing a cookie on your web browser. It could mean that we advertise to previous visitors who haven’t completed a task on our site, or this could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. This cookie does not in any way identify you or give access to your computer or mobile device. The cookie is only used to indicate to other websites that you have visited a particular page on our website, so that they may show you ads relating to that page. If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager.
- Third Party Advertising: We may use third-party advertising companies to collect data and/or serve ads when you visit our website. These companies may use information about your visits to our website and other websites in order to provide advertisements about goods and services of interest to you, at all times, in compliance with applicable privacy laws. These companies may also use other types of technologies to recognize your computer or device and/or to collect and record information about your web surfing activity including your activities on or off this website. Please keep in mind that your web browser may not permit you to block the use of these non-cookie technologies, and those browser settings that block cookies may have no effect on such techniques. You can also generally opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Digital Advertising Alliance of Canada. Please visit the DAAC opt-out page for more information, including if you would like more information about this practice and to know your choices about not having this information used by these companies at: http://youradchoices.ca/.
Your Choice with Cookies. You can block the use of cookies by activating the settings in your browser, except for some of the cookies used for third-party advertising, as detailed above under the section Third Party Advertising. The “Help” feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to withhold consent, or subsequently block cookies, you may not be able to access all or part of the content of our website. Additionally, you can disable or delete similar data used by browser add-ons, by changing the add-on’s settings or visiting the website of its manufacturer.
Privacy Policies of Third Parties. This Privacy Policy only addresses the use and disclosure of information by Hive Mortgage. Other websites that may be accessible through Hive Mortgage websites have their own privacy policies and data collection, use and disclosure practices. We encourage you to familiarize yourself with the privacy statements provided by all third parties prior to providing them with information or taking advantage of an offer or promotion.

Mobile App Data Collection

In the event that you download and/or use any of our applications, we may require and collect, directly from you, information necessary to authenticate you. We may also record your IP geolocation, allowing us to block the access when the user is outside of Canada. When you register on certain apps, you may be required to agree that we may send you notifications regarding your property evaluation, credit score, or general information by electronic messaging on a periodic basis. If you no longer want to receive any notifications, you can unsubscribe at any time.

Quality and Access Rights

Hive Mortgage strives to ensure that customers’ personal information is as accurate, complete, and up to date as is necessary for the purposes for which it is used. Hive Mortgage provides customer access to their personal information. Customers may correct or amend any inaccuracies in their personal information by contacting us using the contract information detailed in the section How to Contact Us of this Privacy Policy. Hive Mortgage has the right to refuse a request for access to personal information if the information is protected by legal privilege, granting access would reveal confidential commercial information, the information was collected for purposes related to the detection and prevention of fraud, the information was generated in the course of a formal dispute resolution process, the information would likely reveal personal information about another individual, the request is vexation or frivolous or any other reason, as authorized under applicable laws.

Personal Information Outside of Canada

In some cases, personal information that we manage may be transferred, processed and stored outside Canada, and therefore may be available to government authorities under lawful orders and laws applicable there.

Security of Personal Information

We will use reasonable security measures to protect your personal information against unauthorized access. Hive Mortgage has implemented security measures that contain administrative, technical and physical controls that are designed to safeguard your personal information. No method of transmission over the internet, or method of electronic storage, is 100% secure, however.

Retention

Personal information will be retained only as long as necessary for the fulfilment of the purposes for which it was collected and for which consent was received or to satisfy legal requirements.

How to Contact Us

If you have questions, concerns or complaints regarding this Privacy Policy or the personal information that Hive Mortgage has about you, or to withdraw consent (when applicable) please contact:

Michael Noik
HIVE MORTGAGES
100 Alexis-Nihon Blvd, Suite 550
Saint-Laurent, Quebec H4M 2P1

By phone: 514.947.4705
By e-mail: admin@hivemortgage.ca

Change of Privacy Policy

Hive Mortgage will review and update its policies and procedures as required to keep current with rules and regulations, new technologies, standards and customer concerns. Our Privacy Policy may therefore change from time to time. We will post any privacy policy changes on our website and, if the changes are material, we will provide a more prominent notice. This Privacy Policy was last updated in January 2024.

Please note that both the English and French versions of our Privacy Policy have equal legal value.

1. Purpose of the policy

The personal information (hereinafter “Information”) that you entrust to us is essential to our business relationship with you. We know it is valuable, and we are committed to protecting it.

That is why we have adopted this policy, in which we describe our practices aimed at protecting your Information and your privacy. This policy applies to the collection, use, and disclosure of Information you provide to us. It applies for as long as we hold your information, including after the end of our business relationship.

Our Chief Personal Information Officer is responsible for these practices within our company. For any questions about this policy, you may contact them at:

Personal Information of the Protection Officer

Mr. Michael Noik
514-947-4705
mnoik@hivemortgage.ca
‍9 Av. Douglas Westmount (Quebec) H3Y1V5 Canada

2. What type of information may we collect and how?

2.1 Information we may collect

Identification information

Name
Date of birth
Marital status
Contact details
Email address
Information found on identification documents (driver's licence, passport, Social Insurance Number*)
Employment and income
Information we hold about you as an authorized representative, director, officer, or shareholder
Any other information requested through our mortgage brokerage agreement

* Failure to provide certain mandatory information, such as the Social Insurance Number (SIN), may prevent us from providing certain services, including investment or financing. It is also required for tax purposes, particularly if an account generates income.

Information to confirm your identity

Identifier
Signatures
Information about your financial accounts. We do not use biometric data.

Financial information to assess eligibility

Income, salary, and balances
Products and investments and their terms (e.g., term, repayment frequency, limits, rates, maturity, etc.)
Creditworthiness and credit score
Employment, financial, and criminal history
Any other relevant information related to your personal financial situation (e.g., real estate assets, personal debts, guarantees, financial obligations, etc.)

Transaction information

Loan instructions and debt service capacity
Intended use of borrowed funds and property description
Financing history and repayment behaviour

Other information

Reason for doing business with us
Language and communication preferences
Information we may generate about you
Information about other individuals (authorized representative, secondary cardholder, beneficiaries, spouse or common-law partner, dependents, or other persons linked to your account or services, when legally permitted)

* If you provide information about another person, we assume you are authorized to do so and have obtained their consent.

Information for training, quality control, identification, security, or consent tracking purposes

History and transcripts of calls, video conferences, and chats
History of individual meetings

Digital and device information

We do not store any digital or device-related information in our systems

IMPORTANT: We limit the collection of information to what is necessary to serve you and comply with legal obligations.

2.2 How we collect your information?

We may collect information directly from you when you interact with us in person, by phone, in writing, or through our portal or online forms. We may also collect information indirectly from:

entities related to your products and services
financial institutions or lenders, insurers
brokers or other securities-related participants
credit reporting and evaluation agencies
publicly available sources or registries
regulatory or self-regulatory organizations
business partners
our website, digital platforms, or social media

Consent is obtained when required.

3. How we use and share your information

3.1 Use of your information

To provide you with tailored products and services:

Identify yourself, update your information, and verify the accuracy of the information provided
Assess your financial situation and your creditworthiness
Assess your eligibility for products and services, or ensure that our advice, products, and services are suitable for you
Allow our exempt-market broker to establish your investor profile, your financial needs and objectives, as well as your investment strategies
Establish, manage, administer, and maintain the requested products and services
Personalize your customer experience, particularly through analysis of your profile, your transactions, and other information, including to:
- Better understand you and your needs
- Better advise you through the analysis of your needs and preferences

Communication with you using the contact information you have provided:

Mail, email, telephone communications

Conducting our business operations:

Prevent, detect, and control fraud, as well as unauthorized or illegal activities (including money laundering and cyber threats)
Conduct due diligence reviews of our operations in anticipation of a business transaction
Manage risk, including credit and business risk, and comply with applicable laws and regulations
Confirm your instructions, ensure service quality, and train our staff, including through data derived from our interactions with you
Conduct studies and data analyses to generate statistics, improve efficiency, enhance our products and services, and develop new offerings

3.2 To whom may we disclose your information

The disclosure of your information to third parties for legitimate purposes is sometimes necessary. For example, it may be required by law, necessary to protect your interests in the event of fraud, or necessary to allow you to participate in a program with a partner or to receive services on our behalf. At all times, we are committed to limiting the information disclosed to what is necessary and obtaining your consent when required.

We ensure the integrity, security, and confidentiality of your information. Under no circumstances do we sell your information to third parties.

We may disclose your information to:

Hive Mortgage and Vertigo, for identification purposes, for financial information for compliance purposes, and to facilitate day-to-day management of your files
A person acting on your behalf or at your request, such as an insurance broker
A financial institution, notary, lender, exempt market dealer broker, or credit reporting and assessment agency
An insurer or an agent acting on our behalf
A merchant, a partner with whom we collaborate to offer optional products and services, a payment system, or a clearing or settlement system
A person holding a joint file with you or otherwise involved in your relationship with us
Our electronic client system provider, Scarlett
Third parties, where disclosure is required in the context of legal proceedings
A regulatory, governmental, or self-regulatory authority
Any person authorized to receive the information under applicable law
Third parties involved in the completion of a business transaction
Digital platforms with which we may share your name and contact information (e.g., your email address) in order to enable targeted advertising on their platforms (see your right to opt out in Section 5.2)

3.3 Service providers

We carefully select our service providers. They fall into the following categories:

Technology services (applications, data centres, data storage and backup, hosting services, maintenance, and support services)
Professional services
Financial and payment services

All service providers are required to use your information solely for the purposes set out in their service agreements and to protect it at a level equivalent to the protection we provide. We ensure that our service providers maintain a strong reputation in their handling of personal information.

4. When do we need your consent?

We only use your information with your consent or where permitted by law. We obtain your consent for the collection, use, and disclosure of your information:

When you open a file or enter a business relationship with our company
When we need to use your information for a purpose other than those for which consent was originally obtained

We do not obtain your consent at every interaction. For example, if you hold a mortgage loan, we may consider that you consent to being contacted regarding renewal discussions.

In addition, consent is not required in certain situations provided for by law, such as:

Compliance with a court order or other binding legal request
Debt collection
Investigating a breach of contract or law
Preventing, detecting, or stopping fraud

5. Your rights and how to exercise them

5.1 Right to provide or refuse your information

Your information belongs to you. Subject to legal, business, or contractual requirements, you have the right to withdraw your consent to the collection, use, or disclosure of your information. We will process your request as promptly as possible.

However, certain information is essential for us to provide certain products and services. If you refuse to provide such information, it may be difficult or impossible to maintain a business relationship with you or to offer certain services.

5.2 Right to refuse certain uses or disclosures of your information

You may refuse to allow us to use or disclose your information for the following purpose:

Sharing your financial information within Hive Mortgage

We may disclose your financial information within the entities of the Hive Mortgage group in order to facilitate the relationship and simplify interactions with you. This allows, among other things:

To better serve you by maintaining a complete view of your files within Hive Mortgage, where permitted by law (for example, by accessing your financial profile more quickly when applying for a new loan or subsequent product)
To analyze your financial situation in order to assess your eligibility for offers, promotions, and certain products and services that may better meet your needs, where permitted by law

You may withdraw your consent at any time:

by email at: info@hivemortgage.ca
by contacting a member of our team by telephone using the contact information available at: Hive Mortgage Group – We Work For You

What you will continue to receive after withdrawing consent

You will continue to receive:

Regulatory notices that we are required by law to provide
Information relating to your existing products and services

You may also continue to receive information about our products and services verbally or in person from our representatives and business partners. Some of our representatives have a duty to advise you and will continue to provide such information when necessary.

5.3 Right to access, correct, and request disclosure of your information

You may request access to the information we hold about you or request that it be disclosed to you, except where restricted by law.

How to submit a request for access or disclosure

You may submit a request:

by email at: info@hivemortgage.ca
by completing the online form available at: Hive Mortgage Group – We Work For You
by contacting a member of our team by telephone using the contact information available at: Hive Mortgage Group – We Work For You

We will process your request within 30 days or within any longer period permitted by law. We will inform you if an extension is required.

Right to correct your information

You may and are expected to correct any inaccurate information about you. To ensure high-quality service, it is essential that your information is accurate and complete. We rely on you to inform us of any changes so that we can maintain accurate records.

6. Security measures for retaining your information

6.1 Limited retention period

We retain your information in digital form only for as long as necessary to fulfill the purposes for which the information was collected or for as long as required by law. The purpose, nature, and sensitivity of the information are taken into account when determining retention periods.

Hive Mortgage is subject to numerous legal obligations regarding the retention of information (for example, under banking, tax, and anti–money laundering laws). Generally, to comply with these obligations, information relating to your client profile (such as your name, address, and date of birth) will be retained for the duration of your relationship with us and for a period of seven years following the end of that relationship. In addition, we will retain your transactional information for seven years after its execution.

Certain exceptions may apply and require longer retention periods, for example in the case of disputes or claims. In such cases, your information may be retained for up to ten years after the end of the proceedings. When your information is no longer required, we take steps to ensure it is securely destroyed.

6.2 Storage locations

Hive Mortgage, its service providers, and other third parties to whom your information is disclosed under this policy may, to the best of our knowledge, not operate outside Quebec and Canada.

6.3 Information security program

We make significant efforts to protect your information against loss, theft, and unauthorized access, use, or disclosure, as well as any other breach of the protection of such information. We have implemented a security program and an information technology governance and cyber-risk policy to keep pace with the constantly evolving threats to information security. The measures adopted within our security program include:

Protecting infrastructure through secure access to our premises and secure locations for our equipment, etc.
Limiting access to your information so that only employees who require it for their work may access it
Managing passwords and implementing firewalls

You also play a role in protecting your information. We encourage you never to disclose your passwords. Our employees do not have this information and will never request it from you. Avoid transmitting sensitive information by email.

Additional conditions accompanying this policy

This policy is supplemented by specific data processing conditions contained in our various contracts, depending on the nature of your business relationship with Hive Mortgage.

7. How we may modify this policy

We may modify this policy from time to time. When required, we will notify you by means of a notice published on our website and through any other appropriate means of communication to reach you.

8. How to contact us for questions, comments, or complaints

For questions or to submit comments, you may contact us:

by email at: info@hivemortgage.ca‍
by contacting a member of our team using the contact information available at: Hive Mortgage Group – We Work For You

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